Jennifer Dawes Design guarantees that your fine jewelry is free from defects in craftsmanship for one year from time of purchase. At one year and at least once a year from then on, your stones need to be maintained by having them checked/tightened by a professional jeweler.
We have active and exuberant customers. We cannot dictate how you wear your jewelry: do you rock climb with it? Garden? Kickbox? We can tell by looking at jewelry how it has been treated. We are not responsible for any damage to your jewelry due to negligence or abuse. We understand that accidents happen, and we will gladly repair your jewelry for a reasonable fee. This excludes any defects in craftsmanship, which we will gladly take care of (if the item exhibits no sign of having been subjected to unusual stressors) within one year of purchase.
We stand by our craftsmanship, want your jewelry to last for a long time, even become an heirloom. We will help you decide how to proceed if your jewelry has been damaged or needs alteration. If our jewelry is modified in any way by another jeweler, we release all responsibility for that piece.
We aim for 100% customer satisfaction and are here to help you with your jewelry questions.